In The Boardroom With...
Mr. Ken Mills
Chief Technology Officer Surveillance and Security
Updated February 27, 2017
Chippewa Valley Schools is one of Michigan’s fastest-growing and most progressive school districts, serving more than 16,000 students in grades K-12. The eighth largest school district of 788 public and charter schools in the state, the Chippewa Valley School district spans 28 square miles with 12 elementary, four middle, and three high schools. The district also runs two ninth grade centers, an international academy, and a preschool center.
“Our campuses are more secure with Isilon as the backbone of our video surveillance system. If administrators need to investigate an incident, they can log into Milestone with confidence that the video will be there.” Craig McBain, Director of Technology, Chippewa Valley Schools
For the Dell-EMC Chippewa Valley Schools Case Study, please click here.
With increasing volumes of video evidence, law enforcement agencies need to understand the tradeoffs involved in making decisions that can resonate over many years. It is apparent that law enforcement agencies are now storing more video evidence from body cams, drones, in-car video cameras, and crime scenes. With so much video data being created, it has become a challenge to understand how best to address the needs of law enforcement, comply with legal requirements, and address costs and convenience at the same time.
ChallengesLarge-scale deployment of body cameras is still a relatively recent development for most law enforcement agencies. Although it is convenient to start using the cloud-based storage provided by the video camera vendors, it is important to understand the long-term implications of doing so for law enforcement and IT. Storage of body camera video evidence is different than storage of regular files, email, or even regular photographic evidence. Evidence cannot be easily stored in the cloud, like email and word processing can, due to regulatory compliance requirements such as data sovereignty. Hybridor on-premises storage uses will help address the range of these requirements related to location. Silos of video information from different sources reduce collaboration unless they are combined into a shared surveillance data lake.
There are many considerations when adopting a solution for storing video surveillance and evidence data collected from devices such as body-worn cameras. It is important to understand the concerns for IT organizations and for the broader set of law enforcement agencies evaluating storage.
What criteria do IT decision makers consider when evaluating storage solutions or vendors? In 2015, ESG conducted a research study investigating the general storage industry that surveyed 373 IT decision makers.
Marking the 123rd IACP with Tips to Make Selecting On-Premise Body Cam Storage & Management as Easy as 1, 2, 3
We’re excited to attend the IACP Annual Conference and Exposition in San Diego this week on Oct. 15-18. Each year, thousands of dedicated professionals from federal, state, county, local and tribal agencies attend IACP to learn about the newest intelligence, strategies and tech solutions available to law enforcement.
Among the topics likely to attract attention and spark discussions are body cams and the importance of gathering electronic evidence. With an overwhelming 99 percent of public safety experts agreeing that video surveillance technology will play a significant role in their ability to prevent crime, theft and terrorism over the next five years, it’s more critical than ever to ensure we’re utilizing video data to its potential.
The increase in video data means there is a massive potential for enhanced situational awareness and better intelligence – but only if the data is analyzed.
In honor of the IACP’s 123rd year, we’re sharing tips to help make selecting on-premise body cam storage and management as easy as 1, 2, 3.
1. Beyond Body Cams
While body cams are certainly getting their share of coverage lately, it’s important to remember body cams are just one component of the video data that public safety departments are tasked with managing. Today’s public safety environments also consist of video, surveillance cameras, drones, in-car video, mobile devices and more. Progressive public safety departments must build a data platform that can collect, store and manage these individual pools of data. A common infrastructure provides a more cost-effective storage environment, more control of the data and better security.
2. Costly Clouds
Last month, the Associated Press reported police departments in Indiana and Kentucky have halted the use of body cams, citing new laws that would require the video to be stored longer and thereby significantly increasing the cost. On average, each body cam requires a minimum of 1TB of storage per year. Competing cloud solutions charge over $1,400/year – per camera. For a police department that has 500 body cameras, that can quickly add up, with the cost of storage for body cams totaling approximately $700,000 annually in perpetuity. Department heads trying to maintain budgets and plan for additional personnel to monitor the data should consider alternative storage solutions that cost considerably less to deploy and provide an overall better total cost of ownership.
3. Open to New Solutions
Open platform enables departments to integrate body cam data with the best available industry applications. To avoid the risk of limiting video to a single company’s platform, departments should bypass a closed solution as it may prevent other key applications gaining access to that data. Because the video world is constantly changing, an open platform will enable departments to implement the best solutions today and tomorrow.
Read more about our storage solutions here or visit us at Booth 820 and Booth 5307 at IACP. We look forward to seeing you there!
SecuritySolutionsWatch.com: Thank you again, Ken, for joining us today at this very exciting time. Since our previous chat a few months ago, Dell and EMC have completed the biggest technology merger in history. On August 30th, Michael Dell, chairman and CEO of Dell Technologies said,“This is a historic moment for both Dell and EMC. Combined, we will be exceptionally well-positioned for growth in the most strategic areas of next generation IT including digital transformation, software-defined data center, converged infrastructure, hybrid cloud, mobile and security.” Care to elaborate on this?
Ken Mills: I am very excited about the value Dell EMC will bring to the surveillance and security market. Mr. Dell has discussed on a number of occasions that Dell EMC is a 1 + 1 = 3 opportunity for our customers and partners. This is especially true in the surveillance market. Dell EMC brings together the industry- leading server portfolio from Dell, the industry leading virtualization platform from VMware, and the 5-time surveillance market leader in surveillance storage from EMC. The surveillance industry is rapidly moving to the datacenter and we are hearing more and more that our customers want open, scalable and reliable enterprise infrastructure for their surveillance compute and storage. Adding Dell’s server, networking and OEM portfolio to EMC’s edge to core to cloud storage architectures provides customers a validated end-to-end solution for surveillance infrastructure. Combining Dell with EMC will provide our joint customers more choice and more value than on our own. Dell EMC will reduce the complexity of deploying large scale surveillance solutions.
SecuritySolutionsWatch.com: Can we drill down a bit into the newly combined technology portfolio and the solutions Dell Technologies delivers?
Ken Mills: As you know from our previous discussion, EMC already offers industry leading surveillance solutions at the edge with VNX, in the core with Isilon and in the cloud with ECS, Virtustream and our Service Provider Partners like Atos and AT&T. As we move forward as Dell Technologies, we will be adding validated solutions across the Dell Technologies portfolio. Specifically, we are already updating our reference architectures to include the Dell enterprise compute portfolio. We will are also already working with joint OEM partners to find opportunities where the Dell and EMC portfolio will expand our partners’ ability to deliver best in class surveillance solutions for our customers. Our partners and customers want simple but validated surveillance solutions. Adding Dell to the portfolio will ensure we continue to deliver on this expectation.
Ken Mills: You will continue to find the latest surveillance specific information at http://emc.com/surveillance . We have also launched a public surveillance focused blog at http://vigilareblog.emc.com . In addition to the public facing website and blog, you can often hear the latest about surveillance on The Source podcast hosted by Sam Marraccini at http://thesourceblog.emc.com/ and on iTunes.
SecuritySolutionsWatch.com: In the coming months we look forward to learning more about Dell Technologies. Can you give us a sneak peek of the topics you’ll be discussing next month and in the months ahead?
Ken Mills: We are excited to expand our portfolio and bring even more surveillance solutions to our customers around converged infrastructure, virtualization, networking and the cloud. It will be an exciting year for Dell EMC and surveillance. More to come….
Updated March 15, 2016
SecuritySolutionsWatch.com: Thanks again for joining us today, Ken. It’s really an honor to chat with EMC’s newly appointed CTO in Surveillance and Security Congratulations !! Please tell about your new role and your vision for EMC going forward.
Ken Mills: Thank you for the kind words. I am very excited about my new role. I have to say, I am enjoying traveling with our account teams and gettingsome great feedback on what EMC is doing in the surveillance sector. I have spent a lot of time over the years speaking at industry events as well as talking to customers and partners. I have been very fortunate to have spent time in both the traditional security world and in the ITworld over the last 15 years. It is amazing how different the two worlds are. This has become especially evident as more and more of the surveillance industry moves to the datacenter and the cloud. One of the topics I am frequently asked to speak on in recent months is about the tremendous rise of video evidence in the public safety sector right now. Police agencies are being bombarded with projects to add citywide cameras, body cameras, in-car video, digital evidence and a number of other use cases. Storage cost has become a huge topic of discussion for these projects. We are seeing cities with requirements of 4 Petabytes+ of storage for all this video. To put it in perspective, that is equal to over 4,000 hours of HD video. The IoT has also been a hot topic for our customers and partners. There is a ton of data coming from all these new smart sensors and devices. You add that to what you can get out of an average camera and you can quickly come to the conclusion that a black box is just not going to cut it. IoT data from embedded systems will account for 10 percent of the digital universe by 2020, according to one IDC study sponsored by EMC.
SecuritySolutionsWatch.com: Since our previous chat in December, together with Police Chief Terry Gainer, much has changed. Any new products, solutions, or trends in the threat landscape you’d like to discuss?
Ken Mills: The world of video is moving so fast and the surveillance industry is being put to the test to respond. Many video surveillance management application companies are having to re-write their applications to take advantage of this move to the enterprise and the cloud. Customers are also demanding that their surveillance systems are secure. I am fortunate enough to sit on the Cybersecurity Advisory Board for the Security Industry Association and it is clear that the pendulum has swung toward cybersecurity. Every one of my fellow advisory board members report being asked what they are doing to secure their products. At the same time, our partners are asking to make our products easier to install and manage. The balance between simplicity and security is a tough rope to walk.
Fortunately, at EMC we have the gold standard in enterprise security on our team with RSA. Our surveillance team is always on the lookout to see how we can take the industry-leading security solutions from RSA and apply them to surveillance. A simple, yet underused example is two-factor authentication with RSA. RSA integration strengthens user authentication and system security, augmenting the security of the at-rest video, as well as the health of the surveillance installation.
Since we last talked, we have launched five new solutions for surveillance. We’ve partnered with Avnet to build a compute plus storage bundle that greatly simplifies the deployment of an enterprise surveillance solution. With ATOS, a global partner of EMC, we are working to develop and bring to market surveillance storage as a service. As customers begin to consider cloud for their surveillance storage needs, we want to make sure they have a best in class enterprise option.
We have also launched a surveillance solution with VCE, the Converged Platforms Division of EMC. VCE brings together VMware, Cisco and EMC together in a single package for large-scale surveillance deployments. The VCE solutions for surveillance can handle thousands of cameras in a single rack with one number to call for support. It has never been easier to take advantage of this kind of pedigree in surveillance. And, finally we are launching a partner solution with Axis, Genetec and Avaya at ISC West. This partnership delivers “LINK”, the security industry’s first validated surveillance solution that helps secure video from the device all the way to the storage. It offers a cyber-hardened solution that provides scalability and reliability for enhanced security management while helping to reduce the possibility of a cyber-security breach. The partnership ensures that customers have the best solution to deliver surveillance at scale with the confidence they expect from market leaders in surveillance.
Lastly, we are releasing our second generation of the Video Surveillance Storage platform. We strongly believe that the surveillance market needs unique solutions and to that end we have brought our 6-9s enterprise class storage platforms to the surveillance market. Due to the success we had with our first generation Video Surveillance Storage (VSS), it was a no-brainer to take our most current generation storage platform and customize it for the surveillance market.
SecuritySolutionsWatch.com: We also understand that you have been nominated for the Board of Directors at SIA. Again sincere congratulations! SIA is certainly the world’s leading association for security solutions and has done an outstanding job in advancing the interests of its’ members. What’s your perspective, Ken, regarding the contribution of SIA to the security community at-large?
Ken Mills: SIA has done so much to help move the surveillance industry forward, it is an honor to sit on such a prestigious board. I am proud to be part of the many conversations with my peers at SIA about how the association wants to drive growth across the entire industry. The creation of the cybersecurity advisory board is a great example of this commitment. Cybersecurity is important to our customers and partners and the SIA wants to make sure our members have the most current insight and recommendations to be successful. In talking with SIA leadership, it is clear they understand that the IT and surveillance markets need to work together. It is no longer acceptable to keep each other at arm’s length. I am excited to be a part of this commitment to move the industry forward. At EMC we want to partner with the surveillance industry to learn from the experts and share our knowledge as well.
SecuritySolutionsWatch.com: The SIA Membership Directory truly is a blue-chip “Who’s Who” in the security space. Your thoughts on the benefits of SIA Membership for its member companies?
SecuritySolutionsWatch.com: Thanks again for joining us Ken….the floor is yours…any other subjects you’d like to discuss?
Ken Mills: Thank you for the opportunity to share my thoughts and some exciting things that are currently happening with EMC. This is truly an exciting time to be in the surveillance market. To help put this in perspective, we have shipped over 500PB in surveillance storage in the last 24 months alone and have over 3 million cameras storing video on EMC storage right now. This is just the tip of the iceberg and we are looking forward to what the future has in store for surveillance and the IoT.
SecuritySolutionsWatch.com: Can you talk to us, Terry, from your POV, about some of the trends in public safety impacting the surveillance and physical security industry?
Terry Gainer: The trend that is having the greatest impact is the emergence of new surveillance devices. Technologies such as drones, body cameras, license plate trackers, audio/video reconnaissance, and facial recognition are causing a large influx in data. This, in turn, is creating a number of challenges for public safety organizations with regard to data management and integration, evidence retrieval, and analytics.
There is also a significant push towards body-worn devices as a standard technology for police organizations, supported by the establishment and United States Federal investment in the Body-Worn Camera (BWC) Pilot-Partnership Program. One third of the 12,000 police departments in the United States are already using body cameras and new departments are deploying devices every day. Some cities and states are mandating the addition of body-worn devices. But the associated costs are significant, even factoring in the availability of Federal grants as a part of the BWC program.
Compounding these challenges are the varied legislative requirements associated with these new devices. Laws on evidence management and storage differ from state to state and on the type of crime. Data on minor traffic stops, for example, might only need to be kept for 30-45 days, while DUI data might need to be kept for 3 years or more. Data for federal crimes might need to be kept for the length of the imprisonment, or in some cases, forever. Most states have laws that require that the evidence used in a case be kept for a minimum of 7 years. Despite these inconsistencies, one thing is clear: video from body-worn cameras has a long shelf life.
And of course, there is the increased scrutiny over the line between public safety and privacy. The recent attacks in San Bernardino and Paris have sparked heightened discussion about video and web surveillance. U.S. presidential candidates came together on the weekend of December 5th to discuss the greater need for surveillance. Donald Trump voiced his opinion on needing “very tough” surveillance measures, while Hillary Clinton called on “the best minds in the private sector and public sector” to “come together to help us deal with this evolving threat.”
Clinton acknowledged the conundrum, stating that, “nobody wants to be feeling like their privacy is invaded…. But I also know what the argument is on the other side from law enforcement and security professionals…..” ”
With the rise in terrorism, threats, and even police use of force, public safety organizations are feeling heightened public pressure to provide footage of incidents and to access that data quickly. While lawmakers still struggle with this delicate line between privacy and safety, public safety organizations are doing what they must to protect citizens against these atrocities. This has led to acceleration in the purchasing cycles of new device types such as body cams—and as a result, the rate of data growth.
SecuritySolutionsWatch.com: Let’s take a second to double click on some of these topics. Can you elaborate on your last point in more detail? How are recent events in the news around “police use of force” impacting the way police organizations think about surveillance and its impact on public and police safety?
Terry Gainer: Over the years, the availability of video recording on mobile devices has cast a light on specific incidents involving police use of force. This has led to an overall increase in public scrutiny and demands for transparency. Police organizations are expected to react quickly to media and public requests and to acquire the technology/systems that will capture events and interactions of the police and citizens for immediate access.
Because of this increase in public pressure, I’ve seen several instances in which police organizations purchase new equipment—in most cases, body cameras—without buying or considering the cost of storage, retrieval, analysis, or the integration requirements of this new data with existing stored or captured data. The average cost of a camera is $400. Purchase 1,000 cameras and you’ve spent $400,000. But the additional cost of those cameras for retrieval, analysis, and integration over a 5-year period is$1.5 million—four times the cost of the cameras alone.
Many police organizations are vying for Federal grant money through the Body-Worn Camera Pilot-Partnership Program to apply to the purchase of body-worn devices.However, the program set aside a “mere” $75 million for this purpose, which will only pay for a small percentage of body-worndevices across the country. But before jumping to accept whatever grant money is available to them, police organizations—as I just mentioned—must first consider the wider implications of storage costs. To give yousome examples, the cost of storage in Orlando willrun $460,000 a year, and in New York City, approximately $12 million a year. These are significant costs that need to be highly scrutinized up front.
SecuritySolutionsWatch.com: Ken, you have over 15 yearsof experience in the surveillance industry.Can you explain the importance of storage in surveillance and why it needs to be prioritized as a critical factor for police organizations?
Ken Mills: A challenge I’ve seen with many public safety organizations is the inability to see the holistic picture when it comes to managing data. Addressing the topic of body-worndevices cannot be done independently of other data sources. In November, I participated on a Secured Cities panel with Rodney Monroe, the recently retired Chief of Police for Charlotte, NC. Chief Monroe highlighted three key things that police departments must to do before deploying body-worn cameras.
At EMC,we strongly advise against siloed architectures as they are limiting when it comes to the transport,analysis, and value-generation of data. Forward-thinking public safety departments like the City of Charlotte are building a data platform that can collect, store, and manage all these different pools of data. The City of Charlotte implemented a Public Safety Data Lake—a concept developed by EMC Surveillance that speaks to an open architecture that is scalable and analytics-ready. The data lake infrastructure provides a more cost-effective storage environment with the ability to seamlessly integrate new types of devices while gaining more control over the data.
Finding a storage vendor that offers this type of open platform will become critical to moving towards this enterprise model, which will prove more cost effective, less complex to manage, and will allow for more innovation and the flexibility to add applications and gain value from surveillance data.
Many police organizations are now using cloud storage—and there has been great debate lately about the cost of cloud storage versus on-premises storage. EMC has both offerings; Ken, can you talk to us about some of the cost implications of cloud vs. on-prem?
In my last blog on Security Solutions Watch, I talked about the three different types of surveillance architectures: distributed, centralized, and cloud [Link to Blog]. The choice to implement one or more of these architectures is greatly dependent on scalability and cost. Scale is easier to evaluate based on the size of the organization. Cost is where things can become a bit muddled. We often hear that cloud is a lot less expensive than on-premises storage. While cloud can be very cost effective, organizations that haven’t been properly informed of the long-term impact of storage on their purchase may incorrectly perceive some cloud offers to be more viable than on-premises storage. For instance, one well-known cloud storage provider/body camera manufacturer offers an unlimited cloud storage plan for $24/month per camera; this seems like a great deal—until you really look at the cloud costs compared to on-premises storage.
Let’s look at a real-world example. The City of Alameda signed a contract with a cloud storage provider for 80 body cameras valued at $424,752.61. This is a five-year contract with ongoing yearly cloud storage costs of $62,856 for each of the five years. The storage alone for this five-year project is $314,280. That is a lot of money for 80 cameras. Furthermore, the city is on the hook in year six to spend another $314,280 for the next 5 years of storage—and that’s assuming the cloud storage provider does not raise its prices. This 5-year cycle of spending over $300,000 on storage for 80 cameras continues forever.
Now let’s compare this to what an on-premises storage solution would have cost. Based on best practices published by the Bureau of Justice Assistance (BJA), we will assume that the City of Alameda needs about 80 terabytes to meet the evidence demand for 5 years (approximately 16 TB per year). We will also assume that the City can purchase on-premises storage at roughly $250/TB—approximately $40,000 per year in on-premises storage costs. Over the course of this 5-year plan, Alameda would have reduced its costs by 36 percent—saving over $100,000—and the savings would become even more dramatic as the City increased the number of cameras.
Many cloud storage providers also require continuous renewal of their contract in order for customers to maintain access to their video. This becomes very profitable for the vendor—and another significant, and often overlooked, expense to the customer.
SecuritySolutionsWatch.com: So then are you suggesting that public safety organizations use an on-premises only approach?
Ken Mills: No, because there is not a one-size-fits-all solution for this. What we are saying, is that police organizations are often under intense pressure and make the decision to jump into cloud before really doing their homework. There are some storage vendors that are bundling body cameras with cloud storage, which initially can be much cheaper than purchasing these components independently. Cloud storage is an easy place to start, especially for a police organization looking to make a quick purchase. But, organizations with more than 1 PB of data need to consider the cost implications of storing that data in the cloud if they will be paying monthly storage and access fees for 25 years or more. Cloud storage costs are forever—and those costs are not fixed. Storing data in the cloud has its benefits, but cloud storage needs to be implemented as a part of a holistic surveillance strategy that takes into consideration all organizational data challenges.
Building an open platform should be a critical part of this strategy. Choosing a storage vendor like EMC, that offers both on-premises and cloud architectures, will allow organization to scale as regulations change and data types are added. We have seen a lot of success, such as in the instance of City of Charlotte, where police organizations use a hybrid or tiered approach to storage. In this solution, some of the data is kept on-premises while other data is sent to the cloud. This is a great approach and one we are seeing increasingly more often.
SecuritySolutionsWatch.com: Where could someone go to learn more about evidence management solutions at EMC?
Ken Mills: They could take a look at this short paper, “Evidence Storage: In the cloud or not?” for greater detail on this topic. Our website is the best place to go for general information on EMC Surveillance solutions, www.emc.com/surveillance.
SecuritySolutionsWatch.com: Thank you again for joining us today, Terry and Ken. Are there any other subjects you’d like to cover.
Ken Mills: Not today, but I look forward to joining you again in the new year where we’ll take a forward look at 2016 surveillance trends.